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Day 5 – Reputation Managment Webinar – 6 hours videoHow United Airlines is Preparing a Customer Service Comeback

Shutterstock Like a 747 loaded to ability, United Airlines is heighten — slowly, steadily and improbably. “I pondered I was guessing it, ” says Anne Klein, who works for a marketing organization in Durango, Colo. “But United is listening. It’s trying to improve.” Klein had two recent customer services knowledge that contributed her hope. The … Read More